Q: Can the machine be installed and commissioned on-site?
A: After receiving the machine, our professional service engineers will arrange remote or on-site training until you can operate it independently and skillfully.
Q: What is the after-sales policy?
A: The machine has a 2-year warranty (excluding consumables). Large machines will be inspected and repaired remotely or on-site by professional service engineers.
Q: Can I get an invoice for the machine?
A: All products sold come with a VAT invoice. Please contact customer service for specific invoicing procedures.
Q: Where can I buy consumables for the machine?
A: Most consumables are available in our store. Please contact customer service for details.
Q: How long does it take to fully charge the battery, and how long does it last?
A: Battery life varies by machine model. Please consult customer service for details.
Q: Which machine is more suitable for large shopping mall parking lots?
A: Ride-on scrubbers are ideal for large parking lots. Based on actual area and floor material, please contact customer service for model recommendations.
Q: Is there a dedicated customer service number for customized cleaning solutions?
A: Yes, contact customer service with your requirements, and a specialist will tailor a cleaning solution for you.